Provide a more modern experience of work to support hybrid ways of working
Something that people have learned during the pandemic is how to work from everywhere, and it turned out pretty well. Employees have already expressed their enthusiasm for new working arrangements, and remote working will persist after the crisis in a more hybrid model. The question for you, as an organization, is how are you going to bring that at scale, that everybody has all the information needed available, that you deliver what is expected and still keep the feeling of “belonging” to a team and work for a common purpose?
As the worldwide situation improves, office work will again become a normality, yet the expectations of some employees will have changed by then. Furthermore, research has shown that some employees are up to 20% more productive when working remote. Not all employees can work remote, due to the nature of their job and some prefer coming to the office every day, but offering a choice, a hybrid way of working where employees and team leads agree on an office – remote work schedule will lead to an improved employee experience.
The 2020 experience taught us that the digitalization of communication, collaborative tools and processes reduced the risk of misalignment or missing deadlines. Everyone accessed the same information in real time, wherever they were and people could still work together.
This means that organisations need to become more flexible in terms of work hours and locations, but also to provide a working experience that is centered on bringing work to people instead of bringing people to work.