How to address employee burnout with real-time data
Workload management as part of the employee experience
During several workshops with clients, we identified that workers were mentally charged with impossible workloads to manage.
We worked with managers on a solution, and we found that the root cause of their problems was the missing capability to distribute work in a way that creates a sense of productivity and psychological health for employees.
Why this change?To create a better employee experience, we need to align workload with workers’ capacity to carry out tasks and activities.
How to make it work?
1. Create a system to escalate informationThe closer we are to customers, the better we solve their problems. When information is easy to share up and down, problems are solved at the lowest possible level and the hierarchy still has a perfect understanding of what is happening.
2. Make work visibleMost of the information at work is buried into emails and documents. Task management enables, via a system of cards, clarity and transparency on who is working on what, and what the status is. It eliminates the waste created by countless status check emails and meetings. Also, this type of system is easier to update compared to static spreadsheets.
3. Optimize workload managementWhen people do too many tasks, they feel overloaded and become less efficient. The role of managers is to help employees do their best work of their life. Data give them the ability to distribute work more equitably.
ConclusionWorkload management is a powerful tool to optimize teams’ ability to produce outputs — without compromising peoples’ work-life balance.
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